Amendments
Don’t worry if you get something wrong! It happens to all of us, however, so we have a solution, we will change it for you free of charge. So long as the amendment does not change the base price of the car we will make changes for you for free. If the base rate of the car changes, we simply charge or refund the difference. Our peace of mind guarantee to you. Amendments must be received at least 72 hours before travel.
Cancellations
Cancellation requests need to be received during our UK office hours, at least 72 hours prior to collection time, in order to cancel within the stated time-frame with your supplier. We carry out amendments for free. If the amendment results in a change of cost to the car hire this amount we will charge or refund this accordingly. If a vehicle is not collected/cannot be collected or is cancelled within 48 hours of scheduled collection time, no refund will be due. In the event of an early return of the vehicle no refund is due for the unused portion of the rental. Please email your cancellation request to reservations@thecarhireteam.co.uk.